Technical Help

 PUSH VIDEO:     When an event occurs (such as displacement, alarm, AI detection, etc.), if the alert switch of the mobile app is turned on, the mobile phone will receive a push video notification.*Note: If the host does not have recording enabled or the hard disk is not installed, you will not be able to see the notification video.

 PUSH STATUS   Push Message: When there is an abnormal state in the system (such as image loss, no hard disk, no network connection, etc.), if the mobile APP status switch is turned on, the mobile phone will receive a push message notification.*Note: There is a Push Status icon at the bottom of the home page of the mobile app, which can be tapped to switch the alert/status switch.

Since the company's products do not have any backdoor or universal password, they can only be restored by hardware RESET or software RESET.

YOU CAN DOWNLOADTHE AVTECH HARD DRIVE CAPACITY SPREADSHEETTO PERFORM THE TRIAL CALCULATION. Please note that the trial results are for reference only, and the actual capacity required will still depend on the overall environment architecture.

Different hard disks have different characteristics, we recommend using a special hard disk for monitoring, the speed of the monitoring hard disk is relatively fast, there will be smoothness and download speed difference during playback or backup.

If you forget the account and password you used to log in, you can restore the default value of the recorder and set a new account and password.

Please refer to the following steps for details:
1. Turn off the main computer, unplug the power supply and turn off the power.
2. Locate the reset hole next to VGA or AUDIO OUT on the back panel of the recorder.
3. Press and hold the reset hole while plugging in the console, when you hear a beep, you can disconnect the reset hole, and the console will reboot and restore the preset.
4. New Account Password Specifications:

This work will restore the IP CAM to the original factory default, there are two reset methods according to the model:

1. Use the reset button:
1. After unplugging the power cord, press and hold the reset button.
2. Press and hold the button while reconnecting the power cord.
3. Keep holding the button for about 8~10 seconds.
4. When the reset is complete, release the button.

Please follow the steps below.
1. Test after removing the hard drive, if the host is back to normal, please replace the new hard drive, replace the SATA cable, and replace other slots for testing.
2. Remove the network cable and conduct a test, if the host is back to normal, please clarify the overall network environment architecture one by one.
3. Inspect the power supply equipment, e.g. test a transformer with a higher amperage; If you are supplying power to the UPS, please confirm whether the output is stable and whether the rated power is sufficient; Check to see if you have too many extension cords connected and try to test with a separate power supply instead.
4. Check whether the firmware version of the host is up to date, if not, please upgrade.
5. Return the host hardware to the original factory preset before testing.
6. If none of the above methods can be solved, please contact the original distributor / installer for assistance.

Follow the steps below.
1. Make sure that the host has a hard disk installed and is working normally, and the hard disk is in good condition.
2. Check whether the recording settings are turned on and whether the red dot video icon is displayed in the lower left corner of the channel to confirm whether the playback can be done normally.
3. Check whether the console and mobile app versions are up-to-date, if not, please update them first.
4. Reboot your console.

Yes, for users who need to connect to the monitor for a long time, it is recommended to use a fixed IP or DDNS to set up the connection host.
If you use QR Code for online settings, the connection effect may vary depending on the actual network environment. When NAT traversal is not possible in the network environment, the P2P connection mode between the host and the remote monitor program will not be available, and the trunk connection mode will be used instead. This mode is more likely to be affected by the server load and traffic, resulting in unsmooth graphics, and will be limited by automatic slowdown after about 5 minutes.

 At present, it depends on the number of channels and models of the video host, and the specifications are as follows.
*Note: For non-U1 series, you can check and set themaintenance →Login Settings→Maximum number of online userson the PC web interface.

Please follow the steps below.
1. Confirm the local network settings: Make sure that the host has completed the network settings and can connect to the network normally.
2. Enable EaZy Networking: Enable the EAZY NETWORKING feature on the EaZy page of the host, and confirm that the status is displayed as EAZY NETWORKING.
3. Download and open the mobile app.
4. Add Host: Click Add at the bottom of the APP homepage, select QR Code, and then scan the host QR Code. If the scan fails, you can also manually enter or choose a screenshot of the QR Code from the album.
5. Confirm the connection information of the host: After the scan is successful, enter the account and password of the host, click Detect the model, and confirm that the connection information is correct.
6. Complete the new host: Click Save or Apply in the upper right corner to successfully add the host and display it in the device list.

Yes, the remote monitoring method depends on the model.
1. U1 series:
• Computer remote desktop program:Click on theproduct page of the official website to download or refer to the following tutorial videos:

https://www.youtube.com/watch?v=_prg8tpVQIQ• Mobile APP: AVTECH DVR.
2. Non-U1 series:
• Computer web interface: Supported browsers, please refer to the product catalog on the official website.
• Mobile APP: EagleEyes.

Please check whether the QR Code connection is in P2P mode or relay mode.
1. P2P mode: No traffic limit.
2. Relay mode: There is a traffic limit, the speed will be automatically slowed down after about 5 minutes, and the timing can be re-timed when you reconnect.
3. How to check the current mode:
- Go to the home page of the mobile app → Tap the host device you want to view→ Tap the three dots icon in the upper right corner of the screen →Tap Info.- If there is aP2Pdisplay connection, it is P2P mode; If there is no information, it is in relay mode.
*Note: The connection mode cannot be selected by yourself, but depends on various factors in the current network environment, such as carriers/routers/modems/devices/bridges in the network environment, etc.
4. How to solve the problem: If you want to have no data limit, please use a fixed IP connection mode.

In principle, there are 4 alarm inputs and 1 alarm output, and the detailed specifications are according to the catalog of each model on the official website.

Please follow the steps below.
1. Prepare an iron roller door controller that supports RS485 connection.
2. Connect the steel roller door controller to the host end and the iron roller door respectively, please contact the on-site installer for details.
3. Go to the host interface to find the iron roller door setting page, and edit and add the setting group according to the iron roller door control requirements.
4. ID code setting: Please check the ID of the iron roll door controller and enter the same ID.
*Note: If you want to set up multiple coil door controllers, each group ID must not be duplicated.
5. Baorate setting: Please check the Baobao rate of the Iron Roller Door Controller and enter the same parameters.
6. Channel Setting: Select the channel you want to monitor the Roll Door, and you can remotely control the Roll Door via the mobile app to monitor the channel screen at the same time.
7. After the setting is completed, you can remotely control the iron roller door in the local desktop app.
8. AVTECH Instructional Video: AVX951C Iron Roller Door Controller as an Example
https://www.youtube.com/watch?v=XEiS-Mm-HI0

Please follow the following process to clarify the problem step by step.
1. Check the webcam connection information: Make sure that there are no conflicts between IP addresses, and make sure that the brand, account, password, port number, etc. are set correctly.
2. Confirm the host network settings: Make sure that there are no conflicts between IP addresses, that the network settings are correct, that the network connection is normal, and that the host and the IP camera are in the same LAN segment.
3. Clear the connection information and reconnect: After clearing the connection information of the network camera, restart the console and connect again. If you can't add a network camera by searching for an IP address, please manually enter the connection information instead.
4. Check the power supply of the IP camera: check/replace the transformer, whether the voltage/current is sufficient, and whether it will return to normal after re-powering on. If using PoE for power supply, check the power supply equipment and replace the jack test.
5. Use the IP Search Program: Download and launch our IP Search Program to make sure your computer and camera are on the same LAN segment. Click "Scan" to find the connection information of the IP camera, and then double-click the camera to enter the web version to confirm whether the login can be successful.
6. Check the connection status of other devices: Check if there are other consoles or devices connected to the IP camera at the same time. If you are unsure, you can change the IP camera password and restart it to connect to the test again.
7. Check the network architecture and hardware equipment: make sure that the router, switch, network jack, network cable, and bridging mode are correct.
8. Update Host Firmware: Confirm that the host has been updated to the latest firmware version.
9. If you are unable to find out, please contact the original distributor / installer for assistance.