Frequently Asked Questions
π¦ Before Purchase
What payment methods do you accept?Β
We accept major credit cards (Visa, MasterCard), Email Money Transfer(EMT.), and Shopify Payments. All prices are in CAD.
Do you offer free shipping?
Yes. Orders over $120 qualify for free shipping within Canada and the USA.
Are your products authentic?Β
Yes, all products are 100% new and original, with manufacturer warranty.
π οΈ Installation & Tech Support
Is the system easy to install?Β
Yes. DIY installation is supported. We offer step-by-step guides and videos.
Do all our IP cameras have recording capabilities?
Yesγ some cameras also feature two-way audio for conversations.
Which app should I use?Β
AVTECH cameras use EagleEyes app. SECURESURVEIL models use our user guide instructions.
π§ Warranty & Returns
What is your return policy?
Returns are accepted within 30 days if items are unused and in original packaging.
How long is the warranty?Β
All products come with a 12-month warranty. Some models may qualify for extended coverage.
How do I request a refund or exchange?Β
Email us at support@securesurveil.com with your order number and reason.
βοΈ Customer Service & Privacy
How to contact customer support?Β
Contact us via support@securesurveil.com or Contact us using online store chat (MonβFri, 9amβ5pm EST).
Is my video footage private?
Yes. All recordings are stored locally. We do not store or access your private footage.