What should I do if my video recorder cannot be connected to the IP camera?

Please follow the following process to clarify the problem step by step.
1. Check the webcam connection information: Make sure that there are no conflicts between IP addresses, and make sure that the brand, account, password, port number, etc. are set correctly.
2. Confirm the host network settings: Make sure that there are no conflicts between IP addresses, that the network settings are correct, that the network connection is normal, and that the host and the IP camera are in the same LAN segment.
3. Clear the connection information and reconnect: After clearing the connection information of the network camera, restart the console and connect again. If you can't add a network camera by searching for an IP address, please manually enter the connection information instead.
4. Check the power supply of the IP camera: check/replace the transformer, whether the voltage/current is sufficient, and whether it will return to normal after re-powering on. If using PoE for power supply, check the power supply equipment and replace the jack test.
5. Use the IP Search Program: Download and launch our IP Search Program to make sure your computer and camera are on the same LAN segment. Click "Scan" to find the connection information of the IP camera, and then double-click the camera to enter the web version to confirm whether the login can be successful.
6. Check the connection status of other devices: Check if there are other consoles or devices connected to the IP camera at the same time. If you are unsure, you can change the IP camera password and restart it to connect to the test again.
7. Check the network architecture and hardware equipment: make sure that the router, switch, network jack, network cable, and bridging mode are correct.
8. Update Host Firmware: Confirm that the host has been updated to the latest firmware version.
9. If you are unable to find out, please contact the original distributor / installer for assistance.